Cancellation policy & cancellation form

Consumers are entitled to a right of withdrawal in accordance with the following provision, whereby consumers are every natural person who concludes a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity:

A. Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reasons. The period of revocation shall be fourteen days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.

In order to exercise your right of revocation, you must inform us (S & O Consult GmbH, Vangerowstraße 14,69115 Heidelberg, Germany, Tel.: +49 (0)173 - 65 13 452, e-mail: contact {at} by means of a clear declaration (e. g. an e-mail) of your decision to revoke this contract. You can use the enclosed sample revocation (link) form for this purpose, but it is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notice of revocation prior to the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we will refund to you immediately all payments we have received from you, including the delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us) and within fourteen days at the latest from the date on which we receive notice of your revocation of this contract. We will use the same means of payment for this repayment as you used in the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to 

Name: hangloo c/o Striegel
Street: Mulackstraße 29
Postal code: 10119
City: Berlin
Country: Germany

without delay and in any case no later than within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the expiry of the 14-day deadline. You shall bear the direct costs of returning the goods.

They shall only be liable for any loss in value of the goods if this loss in value is due to a handling of the goods which is not necessary for the examination of the quality, properties and functioning of the goods.

General information

1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and packaging components to us. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with a suitable packaging.

2) Please make sure that return shipment is sufficiently franked.

3) Please note that the aforementioned clauses 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Revocation Document

Please mail your recovation document to our e-mail address: E-mail: contact {at}

Please send the products to our logistics partner:

Name: Striegel c/o hangloo 
Street: Mulackstraße 29
Postal code: 10119
City: Berlin
Country: Germany